Terms of service

Please read our terms and conditions carefully as making a purchase or becoming a Qilta member signifies acceptance of these terms. These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction.


By submitting an order or becoming a member of Qilta, you agree to be bound by these terms and conditions.


We reserve the right to cancel orders at any time.


Prices and products are subject to change at any time without notice.


We will contact you within 72 hours if a product becomes unavailable after the order has been accepted. We will suggest product alternatives or remove the item from the order and give you a full refund.


Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.

Colours depicted should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions resulting in colour variations shown on the website and in the catalogue.


The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.

Amendments to orders can be made by contacting us via email or telephone and speaking with someone who will then receive permission to change the order. If an order has already been dispatched, then postage costs will apply.


You must contact us by email to arrange for any refund prior to return the product, you must contact us within 30 days of original dispatch date.

If you change your mind about the purchase, we are happy refund to unused and unopened products. All additional postage costs will be at the customer’s expense.


If a product is faulty, we will provide a full refund including all additional delivery costs.

If a product is not suitable and you require an alternate size, color or style, we will refund goods. The customer is required to pay for return postage to us, however, we will pay for returned postage to the customer.


Order must be paid for in full prior to delivery.

If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this transfer.


You have read and understood our Terms & Conditions.


Further Questions? Email info@Qilta.com